Frequently asked questions
Storage, shipping and documentation.
What products do you sell?
Every product in the catalog is a peptide intended for laboratory research only (Research Use Only). Responsibility for how a product is used lies with the buyer.
How long does delivery take?
We ship nationwide, and orders usually arrive within 5 business days. Once your package ships, we email you a tracking number.
How should the products be stored?
Keep sealed vials somewhere cool, dry and away from light, ideally in the fridge (2–8°C). For long-term storage they can be frozen at −20°C.
Can I return or exchange a product?
No. To protect safety, sterility and quality, products cannot be returned or exchanged after purchase. Please check your order before confirming, and ask us anything before you order.
How can I contact you?
Message us on WhatsApp or by email at purehelix.il@gmail.com and we will get back to you on the next business day.