25% off 3+ products · ≥99% purity · Laboratory research only
Terms

Terms of use and sale

Last updated: November 2026

Welcome to Pure Helix. The site is operated by Pure Helix. These terms apply to any use of the site and to every order placed through it. By using the site or placing an order you agree to them, so please read them carefully.

These terms are written in Hebrew, English and Arabic. If the versions differ, the Hebrew version prevails.

1. Using the site

  • The site is intended for people aged 18 and over who buy the products for laboratory research.
  • You may not use the site for any unlawful purpose, disrupt its operation or try to access its systems without permission.
  • We may block use of the site or decline an order if we suspect misuse, false details or a breach of these terms.

2. Products and information

  • All products on the site are for laboratory research only. They are not medicines, dietary supplements or food, and are not intended for use in humans or animals.
  • Information on the site, including product descriptions, the guide and the calculator, is general information only. It is not medical advice or a recommendation for use, and does not replace advice from a qualified professional.
  • Images are for illustration. The product you receive may differ slightly, for example in label or packaging design.
  • Certificates of analysis (COA) are shown on the site by batch number when available.

3. Prices and offers

  • Prices on the site are in Israeli new shekels (₪).
  • We may change prices, offers and stock at any time. An order is charged at the price shown on the site when you sent it to us.
  • The volume discount and other offers apply under the conditions shown on the site. Discounts do not combine unless stated otherwise.
  • If there is an obvious error in a price or product detail, we will tell you before confirming the order, and you can choose to go ahead or cancel.

4. Placing an order

  • Add products to the cart, fill in your contact details and send us the order summary on WhatsApp.
  • An order is confirmed only after we confirm it with you and check the products are in stock. Until then, sending the summary is only a request to order.
  • Please give correct and complete details. Wrong details may delay the order or prevent delivery.

5. Payment

  • We will give you the payment methods and details when we confirm your order.
  • The order ships once payment has been received in full.

6. Shipping and delivery

  • We ship nationwide. Orders usually arrive within 5 business days of being confirmed and paid.
  • Once your package ships, we send you a tracking number.
  • Delays beyond our control may happen, such as courier backlogs, the security situation, weather or force majeure. If so, we will let you know.
  • Please check the package when it arrives. If it is damaged or something is missing, contact us as soon as possible, ideally with a photo.

7. Cancellations and returns

  • You can cancel an order that has not shipped yet by contacting us on WhatsApp or by email. If you have already paid, we will refund you.
  • Because of the nature of the products, their sensitivity and the storage conditions they need, shipped products cannot be returned or exchanged.
  • If you receive a damaged product, a product other than the one you ordered or an incomplete order, contact us as soon as possible with your order details and a photo. After checking, we will replace the product, send what is missing or refund you, as appropriate.
  • Nothing in this section limits your rights under the Israeli Consumer Protection Law, 5741-1981, and its regulations. Where this section conflicts with the law, the law prevails.

8. Responsibility

  • Once the products are delivered, you are responsible for storing, handling and using them, in line with the guidance on the site and standard laboratory safety rules.
  • The calculator on the site is a calculation tool only. We are not responsible for the result of a calculation made with wrong inputs, or for any use of the result.
  • To the extent the law allows, our liability for an order is limited to the amount paid for it.

9. Intellectual property

All content on the site, including text, design, images, logo and code, belongs to Pure Helix or to rights holders who allowed us to use it. You may not copy, distribute or use it commercially without our written permission.

10. Third-party services

The site uses third-party services, such as WhatsApp for sending orders and Google Fonts for typefaces. Your use of these services is also subject to their own terms and privacy policies, and we are not responsible for how they operate.

11. Privacy

  • The details you give with an order (name, phone, email and notes) are used only to handle the order, deliver it and contact you.
  • We do not sell your details or pass them to others, except as needed to fulfil the order (for example, to the courier) or as required by law.
  • The site keeps your cart and preferences, such as language and accessibility settings, in your browser. This stays on your device and is not sent to us.
  • You can ask to see, correct or delete your information by contacting us.

12. Changes to these terms

We may update these terms from time to time. Each order is governed by the version shown on the site when it was sent.

13. Governing law and jurisdiction

These terms and your use of the site are governed solely by the laws of the State of Israel. The competent courts in Israel have exclusive jurisdiction.

14. Contact us